Beware of this agency and it’s properties , i rented a flat 2 bed im between 2018-2019 . Worse decision i made in my life , the entire tenancy was a mess and extreme stress . First they used fake pictures of the property . It ever was in those conditions . Then the landlord promises he will bring the property to its pictures condition , never happened during the entire year . Not even a bulb was changed. The landlord is a major problem , he harrases you every day with emails containing threats , creates some so called problems and issues that you create reported by the concierge and its a total drama , however the concierge always told us there where never any complaints of any kind . The landlord never speaks to you directly , he creates fake emails of his so called friends & lawyers that have @gmail accounts (fake) and they all have the same ip address = same person . This landlord forces you to meet with banks for mortgage valuations taking up your personal time to resolve his personal issues otherwise you are threatened with eviction . When you leave don’t expect the entire deposit , he will want to change furniture and decorate and paint the flat with your money . Too bad for him that deposits protected are only being used for rent in arrears , damages to the structure of the property. The agency never helps , first they tell you they manage the property , then they don’t is the landlord . The landlord is nowhere to be found when you need him and if you keep trying to get in touch he will make you leave the property to keep your deposit. As you can see reading all reviews it’s a common practice , they will need at least 300 pounds from your deposit .