We have rent a flat in the City of London via Madley in September 2019. They are not honest at all. They didn’t tell us the windows is broken until we moved in, we didn’t know why the house is freezing cold. After mentioned to them, they said the windows has been broken for a while. Same as the built in curtain. One of the big window has no curtain, people from outside can see everything in the bedroom, no privacy. We can’t do anything because it’s electronic curtain, it needs professional to fix it. It has been almost half year since they said they will fix it, but nothing happened. The worst part is our heating, yes we have no heating since our hot water storage has been broken. They said they will fix that but still broken. For most winter we have no heating and freezing cold. Also have to spent mire money to use emergency hot water and our electronic heating fan. Before we moved in to the fair, since we are not in London, they told us the house will be gone in a week time, so we had better do the video viewing, it’s ok for us to do the video viewing. However we don’t think they are honest, they seems avoid for all the broken furnitures even the flat is furnished, so technically we pay more for our rent. But the problem is, you shouldn’t give people the broken furnitures. Also, when we first moved in, the hose is not clean, there are bunch of stuff from previous tenant like thermal bottle type of things. And we can see the dust and someone’s hair. After we complained, they sent a cleaner to clean the house, all the problem still there, include there is still someone’s hair in the random corner and the wall is still have oil on the top. So far I couldn’t see any evidence they trying to do there job properly. Very disappointed. Even you called them, they will only said, send the ticket online, otherwise they can’t do anything. But they ignore our online requests several times!