Madely property London Bridge letting agency and Tonte Bo Douglas, one of their agents that we had to deal with, are the worst people and letting agency you will ever find. Avoid at all costs. I am amazed how they answered below all bad reviews about them by saying it is a fraud or the person was never in their data base. Easy exit to not take responsibility for their bad and dishonest service and behaviours and the mountains of lies they apparently gave to many other people not just us. And the only good reviews are always about selling. Of course because they make money out of it, but if you are the tenant, they will make the money out of you! To avoid any doubt finding our dossier, or say it is a fraud review, we rented a one bedroom flat in Empire Square South for three years, and happy to name the landlord and give all needed details. It all started in flowers, but once we signed the contract and they took our deposit money, it all went wrong. It is very sad that three years later, we left the flat shining, professionally cleaned and in much better conditions that when we got it from them, but regardless, they are tirelessly trying to steal half of our deposit money without any reasonable ground. Charging in their report (they asked us to pay for it double its price) extremely high amount for things that weren't missing and are not damaged (shelves in the kitchen? Why would we take with us a shelf?!). We added a cabinet in the bathroom that has zero storage area when we moved in, we changed the clogged plastic shower head, hose and the rotten shower curtain holder to brand new ones, with our own money. To set a one example. In the last four month of our tenancy, the balcony door handle and mechanism broke, we couldn't close it anymore. We reported it, but they kept sending people who are not qualified to fix it, then the balcony door – extremely heavy - fall on me. I also reported it, but they couldn’t care less for putting my life in danger. We stopped opening the door and using our balcony because we were scared it will fall again. We lived in the flat with no openings other than the bedroom window for four months, and of course in all that time, we paid full rent. And then we couldn’t accept this behaviour anymore, we gave our move out notice, then two days later, they sent that we got approval to fix the door. How pathetic. Only because they knew they can’t rent it again without fixing the door, they were interested now. The list is long. Very disappointing and dishonest. Lying to our face all the time as if we are idiots. This experience caused us a lot of stress, wasted our time, and until now we didn’t have our deposit money back. We are dealing with a bunch of money hungry with no moral at all. And it is the first time in my life that I leave a review this way. It is very frustrating to have to deal with them, I hope no one else will have to. Avoid.