A company that refuses to take accountability, doesn't play fair when it comes to negotiations between the landlord and the tenant, refuses written proof and has no idea about customer service and/or how to communicate. My advise will be to NOT deal with them - this company is toxic and you will regret it. This company circulates memos that tells them the sales staff are better than the 'spikey haired c***s at Fo*****' What else can you expect? DO NOT DEAL WITH THEM I see others have shared a review about Tonte Douglas at the company - I have had similar, if not worse, experience with him. I escalated to Jamie, the head of the company, who hasn't responded. Matt, to my surprise, has completely ignored certain salient points in my email, and has completely come back on the defensive. My advice - do not deal with a company that pretends to be about the customer, but really is not.