Dear Mr Mawami, it's extremely disappointing that you have aired this completely false report about our company 2 years after removing the furniture that you decided you could store in a landlords property without permission whilst you were in Canada. Your tenancy ended on the 17th of August 2015 and you did not remove your furniture and belongings from it until the 5th of September 2015. Nor did you clean the property when you did finally remove it nor would you pay the rent for that period. On the instructions of our client/your landlord, we requested deductions from your deposit to cover these costs as per the terms of your tenancy agreement, you did not agree with those and disputed them via My Deposits as per the normal practice in such matters. The adjudicators from My Deposits then awarded our client/your landlord £309 for missing items and the cleaning of the apartment. So you did not get your deposit back in full as you claim. What you have claimed is completely false and intentionally misleading and should you wish, we will publish the contents of the adjudication decision from My Deposits here as proof of that and as you know, this will show how false your statements are! The problems you experienced were solely due to your breaches of the tenancy agreement and lack of respect for due process. The strength of our positive reviews on this site and numerous others is the proof of our good practice and level of service we give to tenants, landlords, buyers and sellers. Anyone wanting more information on this please contact us and we will share the report from My Deposits regarding this case. Best wishes Team Madley