Posted 12th March This review is fraudulent and completely dishonest. We do not manage this property and as the tenant and the landlord are unable to agree on an amounts we MUST transfer it to the TDS so they can carry out their arbitration process. At the end of this process the TDS will decide from the evidence the tenant and the landlord provide (not us) and distribute the deposit accordingly. This is the TDS policy and we must comply with it. We have requested that the reviewer remove this review ASAP as it completely false and misleading. If it is not removed we will post the evidence required to prove that it is false. Posted 14th March - Please see evidence below that proves that this review is completely false, the information provided by the reviewer is wholly incorrect and purposely misleading. The deposit money was sent to the TDS on the 20th of February, as per their guidelines that we (and any other agent) must follow. https://www.gov.uk/tenancy-deposit-protection Taken from the above Government website. Overview Your landlord must put your deposit in a government-backed tenancy deposit scheme (TDP) if you rent your home on an assured shorthold tenancy that started after 6 April 2007. In England and Wales your deposit can be registered with: Deposit Protection Service MyDeposits - including deposits that were held by Capita Tenancy Deposit Scheme At the end of your tenancy If you’re in a dispute with your landlord, then your deposit will be protected in the TDP scheme until the issue is sorted out. From The TDS (Tenancy Deposit Scheme) Dear Madley Property, Member: G1**** | Madley Property Branch: 2**** | Madley Property Dispute Reference Number: TDSN19-***9 Deposit Certificate Code - Starting: 83g****** Tenancy Property Address: Flat **1, Ability Place, 37 Millharbour, E14 9DF Deposit in Dispute: £1940.00 The lead tenant has advised us that there is a dispute over the repayment of the deposit which you hold. Our records show the repayment proposals as follows: Amount of deposit £2250.00 Amount of deposit agreed and paid to tenant(s) £0.00 Agent/landlord to receive £310.00 Deposit in dispute £1940.00 What do I need to do now? Under our new scheme rules for all disputes raised from the 15th August 2016, any award to the Landlord(s) will be made to the letting agent of the property. Please can you supply your payment instructions to us even if you are not intending on responding to this dispute by following these steps: Go to https://www.tenancydepositscheme.com/is-my-deposit-protected.html Enter your case sensitive TDS Tenancy Certificate Code, starting 83g******, to display your "Tenancy Summary" Scroll down and select the button Review Dispute. Please sign in using your relevant log in details. Select the Submit my Bank Details button and follow the instructions on screen. Yours faithfully Ch*** Sa****** Dispute Resolution Executive The Dispute Service | Dispute Resolution Team From: Customer Relations <customer.relations@tenancydepositscheme.com> Date: Thu, 14 Mar 2019 at 13:15 Subject: RE: 241 Ability Place - TDS Dispute TDSN19-****9 To: Matt Brooke <matt@madleyproperty.com> Hi Matt Thank you for your email, I can confirm that a tenancy deposit dispute has been raised in this matter by the tenants relating to this case. TDS have been asked to consider the matter for a report of adjudication as the tenancy deposit was registered by a letting agent member under our TDS Insured scheme. As part of our alternative dispute resolution (ADR) and our Membership Rules we have requested and have been provided with the tenancy deposit sum as sent by our member in a sum of £1940.00 awaiting the evidence to be considered by the adjudicator. TDS will act independently of the parties suing the evidence provided once gathered to make any awards as determines and to distribute the tenancy deposit as per our report.