It appears most of these reviews are by landlords. As a tenant these people are the absolute scum of the earth to deal with. On moving out, they brazenly and bizarrely attempted to take around £850 for about 15 claims that were clearly all untrue. Most of which could be seen to be such just by spending one minute in the house. The place was left professionally cleaned and clearly in better condition than when I moved in, I didn't bend the prong of a fork. EVERY SINGLE claim they begrudgingly backtracked on as though it was my fault they'd made all this stuff up, save for £90 for "leaves on the balcony". They eventually admitted each claim was untrue, but it took 3 months and having to threaten tenancy disputes. It was like dealing with some kind of faceless emotionless monster, the worst experience I've ever had with a service of any kind. Good luck to any tenants out there using them, I get the impression it's just their process to pull this stuff on everyone they can, and they probably have an above average hit rate in Chelsea. (Oh, and they charged £300 for a lost key, and then clearly didn't use that money to change the locks. This is against the law, but it's just not worth my time pursuing it)