Sets a Standard

I bought, rented and sold a property with Paul as the agent and in each of the different roles Paul was excellent. What I respected most was when we had a situation where new tenants moved into the flat, the previous tenants were very sad to leave, but there was a problem with a leakage we were unaware of. My approach was to apologise, deal with it immediately and to not charge for the few days whilst the repair was carried out. My reasoning was that this would demonstrate from the outset that we were responsible and considerate landlords/agents and this would result in a long term harmonious relationship. Paul was totally in agreement, organised the repairs and the tenants went from being annoyed to feeling completely satisfied with the service. As with the previous tenants their situation changed and they were sad to leave. The sale process was also conducted in an exceptional manner and again we stayed close to the local market conditions. We both recognised the realities of the market and both knew that it was pointless to overprice, you can't beat the market. Paul (and Zoe) is astute, very commercially minded, and locally aware. Do not hesitate to work with him.