I just wanted to pass comment on the work of Adele Roberts. I have lived in my property for 12 years and have had many different relationship managers over the year, ranging from awful to average. A lot of issues have required repeated escalation, and the behaviour of some previous RM has been, at best incompetent, at worst blatant insubordination and rude. Adele has steadied the ship on our estate by delicately managing expectations, providing a consistent and professional approach and with her ability to communicate on a consistent and effective level. She is a credit to Ringley and will do all she can within her capabilities to support our small community.