As owner of an estate in London managed by this agency, I must express my disappointment with their services. Since the beginning (3yrs ago), they have been far from proactive and have had to be constantly chased. Even worse, they have disregarded for months very serious SAFETY issues, such as faulty fire alarms, broken sewage system - gate - entrance doors etc. Despite their renege, contradictory messages, unrealistic budgets and unjustified invoices, myself and the other families have genuinely tried to cooperate with the agency, but to no avail. Consequently, we have been left in serious troubles and unnecessary but significant costs. I hope the agency TOP MANAGEMENT takes this feedback seriously once for all and provides the necessary changes to take their services to a decent level but above all to tackle outstanding safety issues as matter of urgency.