Can you let us know who you are and at what building you live as it is difficult to see what we can do to help and turn things around as your profile just shows as NT01 if you email me at quality@ringley.co.uk my name is Natalie and you have my word that I will look into anything and everything that is causing you concern, see what can be done and report back to you. Alternatively you can call me on 0207 267 2900 and ask for Natalie Birmingham. Clearly something has gone awry but I am here to ensure we pull together as a team to get you the service you deserve.