I have to agree that if ever again I had to choose I wouldn't pick this company. In my case as a homeowner they were appointed over my head to manage the small block where we lived. Compared with the two other firms I knew their behaviour was immediately high-handed and alienating. We were invited to seek their advice at a cost of £150 an hour. They were always looking for a chance to make extra money out of us, on top of the standard whack for not doing very much. Several staff proved unreliable. Two simply disappeared after claiming to be our new managers and making personal contact. it turned out one had resigned without ever setting up the account and we never met the second person again. In my view the legal and surveying departments were partlcularly weak by which I mean in the first instance they have at least one member of staff ignorant of the job. They just issued a new invoice when they got stuck. In the second instance 'surveys' conducted without entering the property were unlikely to be reliable though the 'evidence' was used in an official capacity. Meanwhile there's an absurd policy of not requiring individual property managers ever to visit the actual property they look after -- so they don't know whether you live in Grenfell Tower, Buckingham Palace or something close to a squat. Instead they send round every half year a sort of hit squad completely insensitive to its surroundings and very keen to photograph evidence of infringed rules so that tenants can be shamed and threatened. Plastic notices stuck to the wall and designed to offer advice to hundreds of tenants didn't exactly fit in the newly-painted hall of our small Victorian villa. The head honcho is better than her staff but the end result was certainly misery for me.