5 stars for Ana, the magnificent cleaner of the Windsor, Langley Square! She's keeping the building clean and surfaces shiny, despite the mud outside or occasional dog accidents. I was also impressed by the maintenance team, who quickly reacted to the car garage being flooded after heavy rain - pumping water out, unblocking the drains clogged with leaves and then setting up a dehumidifier in the communal area to prevent mould. The only bad experience was when the lift broke down - took a few days to fix, but regular email updates helped a bit.