Dilara is to be highly commended in her sheer professional manner in handling the various property issues that has affected me. The first involved her tactfully contacting me to navigate my husbands car that he bought and was waiting to refurbish for many months, but now the management had received complaints as it was considered an abandoned car. Instead of the heavy handiness I would have expected from management to remove the car, Dilara instead showed sensitivity and allowed sufficient time for the car to be removed. In showing a respectful and courteous approach to my situation, the matter was handled a lot quicker than normal and with very little stress. Also, I asked Dilara to install a door stopper in my hallway as my neighbours children kept banging the door and causing damage on the wall. Dilara attended to the matter very quickly and again was extremely friendly and kept me informed of when it would be installed. Dilara is one of the best assistant property managers I have dealt with in 20 years of living at the Maltings flats. She has a sensible attitude, a respectful attitude to the tenants and she can earn your trust quickly because she gets property issues handled quickly. A++++