The company use electronic documents. Do not sign these as they are totally out of your control. I left a provision in the box provided that had been agreed only to find not on the electronic version; which i had to ask for a copy of as it was not provided. They also use Letting Hub who are a specialist insurer and reference agency. They were rude, demanding and abrupt. I specifically told them not to talk to my accountants and they went ahead, found the number, and called them anyway. Unreal. The guy I was dealing with was nice enough although he promised something he simply lied about later. Unfortunately i trusted him and the provision i left in the agreement was deleted. I can't even find that document now. My biggest gripe is the number of departments and forms. You get them from everywhere. The company must be run by accountants, always a bad idea, to whom cost efficency is more important than client service. They don't seem to realise the bigger cost is not having anyone want to deal with you. They also claimed the flat would be professionally cleaned. Black scuff marks and greasy stains were left all over the walls but that, apparently, is not dirt and so doesn't get cleaned. No doubt they will reply with some idiot platitudes, If they make any changes or improve i will update the review later. That way we can see if platitudes were in fact calls to action.