Liz is my favourite person to deal with at Stonehouse. She's been the one we have gone to for everything in the past. She is sometimes in that tricky position between tenant and landlord, but she always does her utmost to sort out any issues swiftly. She's always really friendly on the phone and will always keep me updated when we have any ongoing work. It's reassuring to know that we can drop her a line and have the peace of mind that she'll handle it all for us. If ever something has taken longer than expected to resolve Liz has always been very open about the problem and what the next steps are - I really appreciate that honesty, it's a much more personal approach then some estate agents I have dealt with in the past!