It should probably be 4.5 stars - because they really were very good on the whole - but we are detail people, so request a review from us at your peril! We were looking in a very specific area of Forest Gate - in and around the village, Chestnut Avenue etc. With Crossrail’s Eastern branch going live in May 2019 it felt like there were not many quality but affordable free hold houses North East of the station, but the few that were tend to be represented by Stow Brothers. We probably viewed 10 places before we landed on the one we bought - Ben showed us round and was a cut above the other estate agents we’d encountered in the area. He was professional, friendly, chilled and seemed to be able to offer opinions on what could be done to the house long term with a reasonable degree of credibility. The offer process was handled by Kenny, who again had the human touch and seemed fair enough to both sides. He was proactive and seemed like a smart guy and a good egg. We felt like the other side were not being totally reasonable post survey and we struggled to negotiate downwards, however, I suppose that’s a positive from the sellers POV and I think he did very well by them which is his primary responsibility. From a buyers POV I only have two criticisms- one is that during the offer process, we increased our offer but made it inclusive of furniture and white goods - but when the offer was accepted this condition had been forgotten about (I thought this was quite an oversight and unprofessional, as it would have made calling the seller back very awkward, so we just left it). In the end there was no issue as they offered to leave whatever we wanted anyway - all’s well that ends well. Additionally, the Stow Brothers was left outside the house and as Sold STC on Rightmove even though it was supposed to be ‘off the market’, this left us worried about being gazumped, or broken into if anyone had noticed the house was empty. This is standard industry practice, but I think Stow Brothers are better than that, so I hold them to a higher standard. The acid test, would I sell or buy a house with Kenny, Ben or Stow Brothers if the chance arose again - absolutely! And thanks for the orchid thing - it’s in the bathroom- a very nice touch! Hope the feedback is useful. M&S