For many people, moving homes represents an exciting start of a new chapter; it can also be mentally and financially exhausting and daunting undertaking, given the countless moving parts happening all at once. Let it be known here that I have high — extremely high — expectations of service, generally speaking. From the initial viewing we had with Harry Tugby, we felt that the positive service tone he set with would be maintained. Very prompt, professional and easy to talk to all around. What’s more, when we decided to move forward with the property, his colleague, Sophie Ismail, was pure joy to work with from the moment she was introduced. I’d be replying to her and by the time I’ve blinked, a thorough, detailed and client-conscious response has landed in my inbox. Just incredible speed. As someone who works with private clients personally, I was impressed with Sophie from start to finish. As soon as we moved in, there were some small pains to be corrected - I will spare you all of the exciting details. Anyway, our primary point of contact, Hannah Riley, equally deserves a shout out. Similarly to Harry and Sophie, she is quick to get in touch, be it by phone or email. She’s super personable and always asks if she can help with anything beyond the (minor) problems we’ve reported. Thanks to all mentioned, and those behind the scenes, for your help in minimising the stresses of moving homes. We are so happy we had Stow Brothers along the way and would highly recommend them to handle your letting journey. Thomas & Justin