Our experience with this company was deeply disappointing and raised serious concerns about their professional business practices. We conduct safety inspections on behalf of buyers and were instructed to carry out a significant number of checks for a particular customer. The property in question was listed with this agent. Initially, we contacted Carly, who informed us that the date we proposed might be too far ahead. However, she assured us she would consult with the seller and promptly follow up. To our dismay, during this waiting period, the agent arranged for their in-house suppliers to conduct the inspections instead—presumably securing their commissions in the process. This was done without any notification to us, leaving us entirely unaware of these developments. When we followed up, we were informed that the inspections had already been completed. Naturally, we questioned why the buyer would instruct us, wait for our availability, and then turn to another company. Carly’s response was defensive and evasive, culminating in her abruptly terminating the call mid-discussion. In our line of work, we collaborate with many agents who, despite the industry's challenges, generally maintain professional standards. Regrettably, this company exemplifies the very behaviours that tarnish the reputation of estate agents as a whole.