Hi Martin, I know that selling your property is a stressful experience. We aim to ensure all of our vendors and buyers have regular and open communication so as to minimise this - and while we don’t always get it right, we do pride ourselves on our customer service and there are a few points in your review which I’d like to address. Firstly, I’m glad your sale has successfully completed - unfortunately many house sales do fall through but yours didn’t and I believe we had a big part to play in that, we managed to keep together a chain that may have otherwise collapsed. It’s true the property was down valued by a surveyor, and that your buyer had delays with their mortgage application, but those are factors which are beyond our control - all we can do is to keep communicating with you and keep you updated - which we did, our records show a regular flow of updates and conversations with you throughout the progression process, including feedback and responses in the evenings and weekends. Your calls, emails and messages were always responded to in a timely manner by Kate and Diane and I believe, as most people that have worked with us will attest to, we are friendly, helpful and professional in our approach - not pushy or aggressive. In fact, the occasion you refer to when the phone was put down on you was after repeated requests to stop swearing, and with plenty of prior warning. Your review also makes it sound like we were employing sharp sales practices - we simply valued your property and presented how we’d work with you - fees can be a negotiation process at times and you and Ewemove negotiated a fee that was a win win for both parties and was not after the occasion. David from our team has also sent you a copy of our complaints procedure and offered to deal with your complaint in a personal, professional way - which we accept is your choice to accept, all not but given the level of your dissatisfaction with our company, it would have been a good opportunity for us to address your challenges which could have prevented you feeling you had to leave such a review. Which, with respect, does not reflect the service which you received from our point of view. All of the above is also fully documented by our customer service procedures, which any company who cares about their customer service levels has and can produce if required to do so, which we certainly can. It’s a real shame that you feel the way you do about the company and we truly hope that you are happy in your new home, but please remember, we are always ready to take responsibility for any challenges that may occur with any customer we work with. We only ask that people be fair when reflecting on their dealings with us. The unwarranted distain is not what reviews are for. We stand ready to discuss this with you at anytime and hope we can now all move on.