I wouldve given no star, if had the option. I rented a property from them for over 3 years. Everytime, when they visited to examine the property, they were happy with its condition. While, we also reported everything (like damp and mould) they took an avg notice of it. Somehow managed to get them envirovents installed in bedroom as damp started to affect our bedroom furniture. However, despite the fact these vents were installed, damp still affected our stuff. I complained them several times, but no proper solution. After giving them notice, this lady called Amanda took over the charge as I found it out that she was their head at Maidstone site. It took me over three weeks to get my deposit back, on which I had to actually argue and show stuff (mentioned on their contract) of how we were being charged. They were delaying it on everyday, sometimes I had to send 3 emails before someone answering me back. On your leave notice they will charge you for cleaning with various other names, and you will be charged for same stuff again and again. At the end I got so frustrated that I was thinking to seek for a legal help against this team. Managed to get some of my deposit back after giving them keys for something like 3 weeks before. They have their own friends contractors, so you ask them some stuff to be done at property, they will do it but in 2 months time you will be calling them again with the same problem. Thats how they also charge landlords again and again for repeating same job. Ignore them if you can, it will be good for you.