Belvoir are the worst company I have ever come across. Firstly when we picked the keys up we entered the property with dirty water in the bath, no shower head, which we didn’t receive till 3 months later and was told to just use the bath to wash hair. The bedrooms were left dusty with broken furniture. When I moved my partners bed away from the wall we found a used adult toy behind it with a dirty sock! (We also asked for a deep clean prior to moving in, which our moving in date was pushed back for plus to remove broken items.) The bed was also broken and wasn’t fixed till over 6 months later and I had to ring up again and again to get it sorted. They also told me they already delivered a new bed to the property which they hadn’t. The kitchen sink is held up by a bucket and sponge and still is when we left the property a year later. There was broken furniture in the kitchen and was told we would have to remove these broken items at our own cost! Our bathroom light had broken and we tried to fix this as we were told it’s tenants responsibility however there was glue covering the screws which meant we couldn’t change it. I sent emails, spoke over the phone and in person and I also logged it onto the fixflo website which is their maintenance platform. I brought this to their attention about 6 months ago and still to this day no one has come out to fix this. We were using our phone torches for the whole 6 months as there isn’t a window in there. Patch paint in the bathroom we were told they were going to sort out and for the whole year we stayed nothing got done. Prior to us moving out I wanted to clarify that we wouldn’t be billed out of our deposit (1.3k) for the bathroom light as we were told many times beforehand that it’s a matter out of our hands and it was logged many months ago. However when we received the email stating claims against our deposit the bathroom light was included. I got on the phone straight away and a man who was on the other end was very patronising and rude. I then asked the speak to the manager and she resolved the issue in a very professional manner. I was told by the manager that it should all be sorted by Friday 16th and money would be in our account by Monday 19th. It’s Monday 19th now and still no money or email sent. The claims made against our deposit was shorten by the manager who agreed that there were some unnecessary claims and we both agreed we would be billed for a light clean and patch paint which shouldn’t cost more then £100 for everything. We were told it would be about £250 and I thought that would be for everything as the Manager said over the phone a rough estimate for everything. However it’s now been brought to my understanding that £250 is just for the light clean!! Plus we are still waiting for a patch paint quote, resulting in a wait for the deposit back a week after we handed the keys in. They can’t even give us a rough estimate of when we will receive it. This is very unprofessional and the communication from Belvoir is awful. I will be taking this further and the Landlord hasn’t responded to our requests for 6 months + but as soon as it comes to the deposit he’s very much interested to getting in contact. This is just the main issues and there has been many more minor problems but overall this is an awful company and will be avoiding them for the foreseeable future.