The price of the flat changed at every stage of the process, and the agency couldn’t even find out which was the correct price. They sent my holding fee refund to the wrong person, and told me I need to contact that person and ask for my money, even though they’re the ones who messed up, not me. I need my money back. The previous tenants had a pet, but we were told we would not be allowed a pet under any circumstances. DO NOT TRUST THEM. They will try to scam you and trick you and upsell you with an identical but more expensive property.