Despicable immoral company. They rip off BOTH the tenants and landlords. Impossible to speak to a representative unless it's a scenario where they require more money and only then will they allow you to make contact. I actually went into office but they were only interested when they thought I was a new commission, as soon as they know you're not it's the same old story "they will get in touch soon" I'm still waiting for them to get in touch from october and i've tried to make contact MANY times since. For your mental and financial health avoid at all costs. Avoid Avoid AVOID.