Absolutely horrendous experience. Lied and told us there were new tenants moving in straight after us, therefore no further rent was required because the landlord cannot claim two amounts from two different tenants at once. When it came to getting the deposit back, not only did it take three weeks for anyone to tell us about deductions, but they denied they’d ever put new tenants in and are trying to claim over £400 from the deposit for rent arrears! I’ve had to raise a dispute with the tenancy deposit scheme now which is wasting my time and theirs. We never missed a rental payment and were pleasant, cooperative tenants for over 6 months only to be deceived at the very end.