Poor communication. Booked a viewing last Thursday and my friend (co tenant) went the viewing on my behalf. After that , straight away apply with the property. Our combined household income is way already meet the financial requirements. Even my friend who will start the role soon, he already has his guarantor whereas I do not need any guarantor as I have already being employed for long time. After applied the property straight away, no updates and chased them once. Then I called them only to know that the property is already being taken. At least, get back to everyone who went the viewing so that I won't waste everyone's time and hope. Even, there is another property as well. Booked for viewing only to know that it got cancel last minute, just because it got taken whereas in the website, it still says available, it makes everyone confused! I feel like it is not fair. You should organise everything how it works starting from the viewing , up to the application process next time. I wish I could give a no star at all but since I am about to give a review, I will give this one star.