I’m a student at the university of Manchester. My flatmate and I are renting a flat and Belvoir is our tenancy agency. Since the beginning, they say that they were going to do things but if we didn’t harass them, nothing was changing. Now I’m leaving the flat but I’m flatmate is staying so we found someone to take my room. Belvoir doesn’t want to give me my part of deposit back, saying that the new tenant should give me the money directly. I asked if I had a guarantee to make sure I’m going to receive my money, they said that they will let the new tenant sign the contract only when they have the proof i received the money. I spoke with the girl who’s going to take my room and obviously she doesn’t to pay me before she signs the contract (which I completely understand). So we contacted Belvoir few times to sort this out, we never had a clear answer, they were even avoiding the question. I really think it isn’t normal and should a true lack of professionalism. I don’t what to do now If someone reads this and had an idea/advice on how I can sort this out, I would really appreciate