One of the stuffs (Mr. Yari) gaslighted me, while the rest of them (Miss Carine especially) just have no patience and responsibilty to solve any repair/replacement problems. When you start a conversation with "is there any chance to", they reply one word "no". The lady (Ina Lehmann) who is responsible for repair issues , who promised the landlord would reimburse a part of the repair cost, ended up with no response about your request. I deducted the cost from my rent, until then I received the response but in an threatening way.