I’m a student at Manchester University and I stayed in a place advertised by Belvoir. Initial process was fairly straightforward and they managed to get the documents signed fairly quickly. When I first moved in there was some clear maintenance issues, things which were simple to fix. I was prompt about emailing the agency about these issues and only received responses after persistent nagging via email and phone call. Eventually they sent a handy man to review the issues, but they didn’t actually fix them. These included broken door handles, extensive damp and mould, lack of blinds in one of the rooms and many others. Over the course of 11 months they ignored all requests to fix such problems. The mould issue was an extreme case with the en-suite bathroom being covered top to bottom in a mould which would grow back in a space of days even after wiping it clean (I have many pictures and videos to prove this if anyone needs further validation). This was a major hazard to health and was completely disregarded by those who worked at Belvoir. To top this off, they charged us a ridiculous cleaning fee after we left, despite the fact we had cleaned the flat in a cleaner state than we moved in. Unprofessional, lazy and full of excuses, avoid this letting agency at all costs and go with someone with more respect and regard for their customers!