Terrible company - stay well clear unless it's absolutely your last resort. Contacting them is an absolute nightmare. Several times we tried to contact regarding an extractor fan which wasn't working when we moved in (the inventory report falsely claimed it was) in a bathroom with no windows. Took about a month to get somebody out to take a look, and never heard from them again. So that was ignored despite the mould buildup it created (which we were subsequently charged for at the end)! CHECK YOUR INVENTORY REPORT WHEN YOU MOVE IN - they will falsely claim things are working / clean when they are not. When we moved in the carpets had stains all over them (they claimed it was professionally cleaned but some stains they couldn't get out) "Not a big deal" I thought, until the end of the tenancy when they tried to charge for it!! On top of this the house was cleaned to a high standard, yet they added random inexplicable 'cleaning fees' totaling about £300. When we asked what they were for we never got an explanation. Took over half of our deposit in fees for nothing so WATCH OUT! Also took about 3 months just to get the deposit back because they make it so difficult for you and you can never get in touch. All in all - avoid like the plague. Worst agents in Manchester