If I could give 0 stars I would. Please stay clear of this so-called "agency", which will consistently ignore your important maintenance issues, be extremely disorganised and condescending over the phone, and ask for rent increases out of the blue. Having ended our tenancy well over three months ago, we have just managed to get our deposit back after a lengthy dispute through a third party. Their claim? Our agent 'hadn't received' the email confirming our intent to move out (and apparently the reminder we had sent after that) and was claiming an extra month's rent for a lack of formal notice. We are only now getting our money back after several months of struggling financially because of their unprofessionalism. I have never seen that in my many years of renting. I haven't even mentioned how they wrongly advertised the council tax band of the property when we first moved in, which we were shocked to discover was much more expensive than advertised when we received the first bill (at least they apologised, I guess). Stay well clear of Belvoir Manchester Central if you want to avoid many sleepless nights of worrying!!!!