I have been using Belvoir as a landlord's agent since 2006. After a year of good management I found myself frequently chasing them for rents which they had failed to collect and for statements they hadn't sent me. They were also slow to get things fixed for my tenants. I got to a position of looking for an alternative agent and cannot say I felt any more comfortable with the others I investigated. Communication (except for grabbing money for themselves) seemed very poor throughout Manchester at the time. However, Belvoir seems to have improved over the last two years in their rental and finance departments and for the last 9 months has been excellent, so I hope the company manage to keep up what is becoming the professional service they purport to give. My apartment is also for sale and sadly I cannot say the same for the sales team. Their lack of keeping me informed as to viewings, non viewings, the state of the market and suggestions of ways I might attract customers smacks of a total lack of interest and no idea of marketting. What a shame. The Office location in a busy city centre and opportunities they have to become THE agency for tenants and landlord's is not yet realised.