It's difficult to convey in words actually how terrible this agency actually are. After years of renting, I have never had to deal with such inefficient and rude customer service. You are not treated as a customer but as a massive inconvenience. When we moved in, the flat was filthy and had not been cleaned to anything close to a professional standard and the inventory did not reflect the condition of the items in the property. So much so, we had to amend it and send a folder of photographs into the office. Taz who did our checkout couldn't even be bothered to bring his own copy of this inventory with him... They will leave you with no adequate heating over the coldest months of the year. We reported that our heating was broken in November and it wasn't fixed until well into January.... We were passed from one staff member to another and this was only sorted when we complained to an area manager who happened to be in the office that day. They refused to fix lights that were hanging out of the ceiling with exposed wires in the bathroom. One of the only people who is helpful is Michael Boardman who seems to have to sort out the mess made by the other employees. Miraculously, every time you call the office, the staff member that you need to speak to is out the office/ in a meeting/ on the phone etc and they will never call you back. They make you feel like you literally have to harass them to get an answer to a basic question. The only quick response I ever witnessed from them is when they accused us of not paying the full rent (we had) but obviously when they want money they are straight on the phone. They didn't even have keys to our property and kept repeatedly booking viewings in for mid week, during the day without asking first when they were told one of us worked full time out of town and the other only worked from home on certain days. This meant they had to keep cancelling viewings for prospective tenants because they had assumed we could let them in. I would honestly avoid them at all costs, it is not worth the stress and hassle and time out of your life. Of course, issues arise in rented properties but they should be dealt with quickly and efficiently and not drag on for months at a time.