Maintenance non-existant, I had to fix major issues - including a major electrical fault - in the flat by myself while "contractors" of some sort failed to ever appear when arranged. Contacting anyone relevant to your issues was difficult and when not talking face to face customer service was bad. At the end of our tenancy the building was closed due to issues unrelated to the agency. They claimed they have access to the building and that they could do the move out check after I leave. This proved to be wrong and we are still in the process of getting our deposit back trough the TDS as they were unable to enter the flat and actually lost the keys after I returned them. They tried to blame this on me and actually demanded me to return the keys. Surprisingly after I proved I had been at the office they never got back to me or apologized. They never replied to TDS with any reason to withold our deposit. All in all it seems the company is your run by people who actually have no clue of their legal obligations and did very unprofessional mistakes throughout our tenancy.