After turning up to a property to view, I received a call saying tenants would not let the estate agent in. Even after confirming 24 hr prior. So I left the property, 20 mins later I received another call saying tenants were now in and would I come back. I was very interested in the property so I did. When I arrived the estate agent who met me stank of weed and when we knocked on the door the tenants thought the viewing had been cancelled. Furthermore the house did not fit the description that was on the website or the downloadable materials. Will not be dealing with this branch again. Utterly shambolic service and complete lack of communication.