Be very wary when using this service. Lettings side took the down payment for a flat that had already been removed from the market. Then used this payment to secure a different flat, with an availability date near two weeks later than the one we wanted, without informing us. Only reason we found out was because we phoned the agent directly. Lettings agent then confirmed with us that we would be able to bring forward the move in date on several occasions. Then once we were passed over to the estates team we were told this was not possible, and there had been no communication between the lettings team and themselves regarding this. Person from the estates team was very unhelpful and advised us 'to contact the lettings agent' ourselves to confirm this. Dreadful customer service.