Absolutely ridiculous agency, shoddy as anything. Multiple things they said they would fix or change (such as carpet in the en-suite, who the hell in their right mind would put carpet in a bathroom?!) prior to us moving in and yet 8 months later has still not been resolved. They have avoided all my emails and the maintenance man they have sent on numerous occasions has been completely useless - he told us it was pointless to even raise issues with the flat because Belvoir would not do anything. Even the maintenance man knows that nothing will get done!NegativeResponsiveness, Quality, Professionalism, Value