Thank you for sharing your concerns, and we appreciate the opportunity to address them. However, it seems there might be a confusion in your review, as our Manchester City Centre branch has no association with Elm and Co and we can find no record of you on our database. We do not have any affiliations or dealings with Elm and Co, or any other agent in Chorlton, If there has been a mix-up or if you intended to review another agency, we kindly request that you check and ensure you have reviewed the correct office. At our Manchester City Centre branch, we are committed to providing a transparent and reliable service. If you have any specific concerns or issues related to our office, we would appreciate more details so that we can investigate and address them promptly. It's important to note that we handle all matters regarding both sales and rentals directly and do not pass them on to Elm and Co in Chorlton or any other external agency. If there are any misunderstandings or if you need further assistance, please feel free to contact us directly. We value your feedback and aim to ensure a positive experience for all our clients. Thank you for your understanding.