We just went to view one flat and I feel more than lucky that we didn't take it because with this agency viewing means to book another 20 people who are interested about the same flat at same hour. So can you imagine, that u are under this agency and agent will take that many people (strangers) into your flat while u're not at home "very professional"! Another things like, agent knew nothing about property and when obviously from 20 people 3 of them were seriously interested he just said with smile on his face, who will send money first, will get it. What money? How? I would never send money to someone without any proper contract! Never ever!