We had an absolutely appalling experience with Belvoir Lettings, and we strongly urge anyone considering renting through them to think twice. At the end of our tenancy, Belvoir made outrageous and baseless claims against our deposit for damages that were clearly present before we moved in. They also refused to provide any valid proof to back their claims. It was only through our diligence that we managed to refute these false allegations. The property was riddled with serious issues, including: A shock-filled hob that posed a life-threatening risk. It took Belvoir 42 weeks to resolve this, despite legal obligations to fix such hazards within 48 hours. A broken shower that caused injuries to one of the tenants. This issue was ignored for months despite repeated reports. Missing door handles in the ensuite room that were only fixed at the very end of our tenancy – nearly a year after being reported. A clogged washing sink drain that took months and relentless follow-up to address. Gross Administrative Negligence When we moved in, we found piles of notices and posts addressed to previous tenants, including critical council and governmental letters. Despite informing Belvoir, they took no action. As a result, we eventually received an eviction notice from the council, mistaking us for the previous tenants. This caused undue stress and significant inconvenience. Belvoir’s response times for maintenance issues were abysmal. We had to send countless emails and follow up repeatedly just to get basic repairs done. Even then, the delays stretched into months, showing their total lack of concern for tenant needs or legal obligations. Upon discussing with others, it became evident that this behavior is not an isolated case. A colleague of ours who previously rented through Belvoir faced the exact same mistreatment and had to escalate the matter to court and the TDS (Tenancy Deposit Scheme), where they won their case. This shows a clear pattern of negligence and exploitation by Belvoir. The property was handed over to us in a deplorable state, contrary to any professional standard of a rental property. Yet, they had the audacity to demand repairs at the end of the tenancy for these very issues. Belvoir Lettings is the epitome of incompetence and exploitation. Their unprofessionalism, negligence, and unethical practices caused significant stress and inconvenience throughout our tenancy. They not only failed to fulfill their basic responsibilities but also actively worked against us when it came to returning our deposit. We would never recommend Belvoir to anyone. Avoid them at all costs unless you’re prepared to endure months of frustration, unsafe living conditions, and a battle to recover your rightful deposit.