My experience with Belvoir in Manchester has been a nightmare from day one. I had never needed legal advice in my life until dealing with them, and now I could probably write a dissertation on contract law. On move-in day, we arrived at our “fully furnished” flat only to find no bed, no couch, and I never signed an inventory confirming this. As a result, I had to sleep on the bare floor for three months until I could afford a mattress. At our first scheduled inspection, they failed to show up, only to arrive a day later—letting themselves in without warning, calls, or knocks—while my unsuspecting roommate was home in just her underwear. Toward the end of our tenancy, they sent us a document stating our rent was decreasing slightly. However, when we paid the lower amount, we received multiple emails claiming we were in arrears and that rent was actually increasing. When we requested proof that they had notified us of this increase, they provided forged documents. We responded with screen-recorded evidence proving the discrepancy and threatened legal action, at which point they dropped the issue. As our tenancy neared its end, they began conducting viewings without informing us in advance. We were only contacted at the time of the viewing to ask if they could enter. When we requested that they stop, we were accused of “repeatedly canceling viewings”—despite the fact that no bookings had ever been confirmed with us. Due to the stress this caused, I inquired about moving out early but was told it wasn’t possible, which I accepted. However, just a month before our tenancy was set to end, they suddenly requested that we vacate early because they had accepted a new offer. I told them that wouldn't make much sense as we had paid for the month, and they replied that it was “our choice” to pay the final month’s rent. No refund was offered in exchange for moving out early. Every day, I am shocked by their actions, as none of it feels real. I fully expect them to withhold our deposit simply because they feel they can, but at this point, I can live with that—so long as I never have to deal with them again.