Absolutely awful service. If you don't want to deal with disrespectful staff, have your problems with the property last months when they could be easily sorted and been lied to in every single ocasion you manage to talk to the useless staff, please AVOID. I've never seen such a poor service from a letting agency, such a bad organisation and to make it worse it seems almost impossible to talk with an area manager to complain for the incompetence of the people you have the disgrace to deal with in this office. From the agents to the manager there, don't know who is worse. This is NOT a serious letting agency so please save yourself a few headaches and go with someone else, can't imagine you'll find a worse service elsewhere. If you have the chance to choose don't let Jess Miles deal with your contract, and if you have any problem and need to contact with Donna (the manager there) it won't do any good as she doesn't seem to care either. They'll be terrible with you and even when you point out the continuos mistakes from their end you have to see them laughing at your face and don't even have the decency of apologizing. Awful, terrible, rude, unprofessional in so many levels. AVOID.