Rented with them for a couple of years. In Spectrum. We were in love with the flat. Since moving in the flat wasn't necessarily in it's greatest shape but we were excited so we didn't make much of a fuss at the beginning. I regretted later. Everything we needed fixed had to be chased by us multiple times. Had a broken bed frame for nearly all my tenancy. They don't follow up any works they do. You can get your shower finally checked on monday and they will send another contractor on Wednesday for the same job, or never send anyone. After almost 2 years my flatmate wanted to move out of the property to go live with her boyfriend a few months earlier than our contract finished, and the agency first agreed to it, but last minute refused to change names in our contract and their response was to tell us we needed to move out as the landlord had "different plans for the property" the funny part is that we've learned this not from any agent but from the guy who was planning to take over my flatmate's rest of the lease. How professional is that? They didn't even bothered to call me directly to tell me I couldn't renew my tenancy they just told the guy who wanted to take the room to let us know. (THIS WAS IN MAY MIDDLE OF LOCKDOWN 1... I had all the anxiety of having to search for a new flat within less than 3 months and all of it took me by surprise.) I had to chase them when I needed my references (to rent another flat) for more than 4 WEEKS. This is emailing and calling them almost everyday. When I finally had all sorted to move out they rang me to ask me to RECORD A VIDEO OF THE PROPERTY FOR THEM TO PUT IT IN THE MARKET. (I thought the landlord wasn't gonna rent it???) I was shocked. I basically got told I had to leave the property (when in plenty of occasions I communicated I wanted to renew... and it was all a lie... The flat was becoming available) A few days before my lease was ending they rang me to offer a renewal. (Too late; I had everything packed and the new flat rented) They made us pay for carpet shampooing when it was clearly not freshly washed when we moved in, since everything was like a nightmare we couldn't get away from we agreed to pay 50% of the carpet clean. It then took them nearly 2 months to send us our deposits back. We never missed any payment and payed every month on time. We looked after the flat like it was our own. We didn't deserve that service from them. The staff is rude specifically Jess. How come those things happen?NegativeResponsiveness, Quality, Professionalism