Worst renting experience of my life! M&C thought they could just ignore the complaints we made against them...this is not legal, PLEASE GO TO THE PROPERTY OMBUDSMAN IF YOU ARE HAVING ISSUES LIKE THIS. Communication: The staff are really rude and sometimes just flat out incompetent, won't get back to you unless it's about money they think they're owed in which case they'll email end of day saying they need money in the next 5 mins. The staff are bullying and aggressive both on emails and in person if you want to make a complaint Viewings: They do not adhere to the contract or law in giving 24 hours notice Repairs: we couldn't get someone over to repair until part of our flat flooded. It damaged some of our own electrical items and M&C didn't want to hear about it Cleaning: We got a professional clean end of tenancy and M&C claimed it was left in a mess and double charged us with their own cleaning agency Making complaints: M&C thought they could just ignore the complaints we made against them...this is not legal, PLEASE GO TO THE PROPERTY OMBUDSMAN IF YOU ARE HAVING ISSUES LIKE THIS. I know several people where the ombudsman has ruled in their favour over M&C's appalling business practices and treatment. I personally was awarded hundreds of pounds because the agency broke so many rules and behaved so appallingly. Even during this formal process, they drew it out as long as possible. Martin and Co harassed me and my flatmate whilst we were in the tenancy and were horrible and stressful to deal with - please please just stay away. If you can't, read through the other reviews and know your rights first. Most of the 5 star ones are quite clearly fake, new accounts with only a single review...