they're discriminatory and incompetent. I thought you needed some sort of a license to work in property? 1st. - when I said i wanted the property during my viewing the agent said 'he needs to check with the landlord as he might not want to rent to a pregnant person due to potential damages' - this is discrimination and it is disgusting, it's also blatant ignorance as exactly what damage can a new born baby do? 2nd - maintenance takes weeks. we needed the washing machine replaced (after not having a working one for over a month) and a pipe broke while installing the machine which led to a leak under the floor boards that lifted the floor boards and completely damaged the floor in the kitchen, part of the living room, and the hallway. they left the leak for weeks even with me sending pictures and videos regularly showing the damage to the floors (never mind the waste of water that I'd have to pay for also!). This was during winter as well so likely has caused mould in the underlay. The thermostat was never functional and after a few attempts to fix it they've just given up, so there is no thermostat in the property. A few years ago I was without heating for weeks over winter when my kid was a newborn. I don't know the landlord personally but I know this isn't him because he has authorised changes that were due to preference and not 'need' - like a new sofa for example, so I know he's sound. The incompetence is completely from the letting agency who clearly do not care. I've never had an inspection here, and apparently my smoke detectors were 3 years expired. My boiler was also a year past inspection (and the switch caught on fire in the middle of the night which is how I found out any of this!). Now they want to raise the rent (even though the floors are wrecked and the thermostat doesn't work?) - and they're trying to intimidate me saying if I don't agree and sign a new lease they will evict. I've been here for 6 years, by law I do not need to sign a new lease. I've also said I would agree to a rent increase if they fix the floor and the thermostat which I think is very fair. But instead of fixing the damage they allowed to get worst, they try to bully tenants since a lot of tenants don't know rental laws or don't feel empowered to defend themselves. It's disgusting an agency would do this to a home with a young child. I've used 3 letting agents in Manchester and the other 2 never had a problem with them. Just this one. AVOID AT ALL COSTS!!! As a tenant and as a landlord. They do not care about your property. update: I moved out a month ago, there are already new tenants in the property, yet there is no clarity relating to when my deposit will be refunded or how much of it will be returned - i have now started a TDS dispute. Seriously vile behaviour.