Not responsive at all to numerous maintenance requests for the leaky , cold and downright hazardous house. Wonderfully on the ball when it comes to collecting rent in the middle of a pandemic and wilfully ignoring requests to discuss alternate plans at a time when many renters are suddenly out of work. The amount of times our emails and requests have been ignored borders on hilarious. Friendly staff though. I have decided to add to this review now that the landlord has decided to deduct over £200 of our deposit to "clean" a property they have not bothered to fix whilst their tenants were freezing all winter. I wish I had more information at this time, but every email to this company extends the wait time by a week whilst the staff decide whether or not to respond. As such I look forward to finally divorcing myself from Nicholas Humphreys hopefully by the end of the year, though I am not holding my breath.NegativeResponsiveness, Quality, Professionalism