IF YOU ARE A STUDENT PLEASE AVOID THIS AGENCY! They have been an absolute joke from the very beginning. If you are already with them please make sure to take pictures of every room and furniture when moving in! I don't even know where to start with them. Me and my flatmate had our contract ended on July 2020 and our case is still ongoing nearly 4 months later because they want to deduct a whole £150 for apparently “not cleaning" the flat. First of all, their flat was already dirty when we moved in so how about you pay us £150 for having to clean. When we moved out we spent hours cleaning the house, with 5 members in the middle of the pandemic when we should have been staying safely at home!! They will complain about the tiniest bit of dirt to leech every penny of you as possible, as if taking monthly rent during the pandemic wasn't enough when we weren't even staying at the flat!!! I've honestly never experienced someone as selfish as them. No other agency has ever treated us this way or deducted our deposits. Mind you this was our 4th year of Uni so I think we know in what conditions flats should be left in!! Our only fault was not taking pictures when we moved in. Secondly, all our emails mostly went unanswered. They don’t even know how any of the things around the house works. If you ask them about your electricity company they will have no idea. YOU WILL LITERALLY HAVE TO DO EVERYTHING YOUR SELF! Finally, PLEASE PLEASE PLEASE stay away from them. It is really not worth it! These are only about 1% of the problems I have highlighted here. The list goes on and on. At this rate they can just keep the money because we are just honestly tired. Really really appalling and disgusted. PS: my opinion about the company would still be the same even if our deposit wasn't deducted. WHAT.A.NIGHTMARE.