****AVOID THIS COMPANY.**** Not worth one star. Absolutely vile, money grabbing company. Back in March I ended my tenancy with them early due to personal reasons and found someone else to take over my tenancy. Just before the new tenant was due to sign the contract, they then decided to tell me they could not locate a payment I had made a few months ago and until I had paid it, the new tenants could not take over my contract. Obviously I had made the payment, so I provided them with proof of this including multiple bank statements. This was not good enough so I then requested a letter from my bank to confirm the payment had been made. They then accepted this, but tried to take more of our deposit money. We escalated this to the TDS and managed to get our money back (always worth going to the TDS). Then 7 MONTHS LATER they have decided to get back in touch to try and claim they still cant find my payment and have added late fee's and contacted my guarantor (who is seriously ill following a heart attack, giving him even more unnecessary stress). They are trying to claim the letter from my bank confirming payment has been made is apparently not proof the payment was made? Seems like the company just want to make as much money as possible and are preying on younger people who don't know any better. However I will be taking this further and speaking to the CAB. DO NOT RENT FROM THIS COMPANY.