We rented a property with Martin and Co Medway for 18 month's. We were originally told that we would have to sign up for a year and then it would become a rolling monthly contract. Unfortunately (but not surprisingly) they went back on their word after a year saying that the landlord would only accept us as tenants on another 12 month contract. We were hoping to move house to be closer to our daughters school but had not found anywhere suitable so we asked if we could just sign a 6 month contract which they agreed to at the cost of £90 administration fee!! When we first moved into the property it had not been decorated or cleaned to a reasonable standard and the garden was full of rubbish left behind by the old tenants. We asked for the rubbish to be removed (as we had small children) and were told that we could take it to the tip ourselves! A few days after moving in we noticed a mouse trap in the airing cupboard and some chewed marks around the door frame. We told Martin and co that we believed there might be mice in the property and we had to prove that we hadn't brought them with us as apparently it's not the landlords problem!! The bedrooms were full of damp and Martin and Co's solution was advising us to clean it off! The only time they actually had someone come out was when my son started to experience very bad asthma attacks due to the black mould in his bedroom. On another occasion my 6 yr old daughter went to open the garden gate and the wall and gate collapsed! Luckily she jumped out of the way as she could've been seriously hurt by the brick wall and iron gate! Martin and Co sent an email apology but the landlord didn't care and left the wall and gate for months like that before finally getting it repaired. The carpet in the property was the cheapest of cheap and had nails coming through it (which we kept catching our heels on). When we mentioned this to Martin and co they sent the landlord around with a hammer to 'bash them back in!' We always paid our rent well in time and we left their property cleaner then when we first moved in but Martin and co still deducted £40 from our deposit for a 'small pen mark' and 'mould in the bathroom'. Both were believed to have been there when we first moved in but not noted on the inventory. However the person who carried out our inventory marked them as queries but Martin & Co wouldn't listen and insisted that we paid the £40 as 'compensation' to the landlord!! We have also seen that the rent has been reduced dramatically since we moved out of the property (by £45 per month!) However when we were living at the property our rent continued to rise each year!! To be honest Martin and Co Medway do not even deserve a 1 star review!! The fees are extortionate and when we had issues it took them weeks to respond (if at all!). The person who carried out our check out commented on how well we had looked after the property and how the garden was much improved but Martin & Co still insisted on charging us for some minor general wear and tear (which were queried on the inventory report!). My advice - avoid Martin and Co Medway at all costs!!