Yet another bad experience of dealing with Benton’s! Our first was a while ago when we turned up to view a property only to be declined at the gates as it had already sold! Second time they failed to tell the vendors we were coming and now again we’ve lost out on a purchase because they forgot to get back to us re our offer! We will never view a house through Benton’s again and certainly won’t be using or recommending. Awful communication and incompetent staff!

Tried to get a viewing to a rental property for 2 weeks, then when we got it it had gone. Not as professional as they used to be.

Still not arranged viewing

I was a tenant for three years and when I first took over the tenancy, they had removed all the fuses from the property and none of the lights worked, they hadn't cleaned the property and I had no carbon monoxide or smoke detectors, essentially all they'd done was cut the grass. After having to pay an extra week to stay in my previous home they sorted out my smoke and carbon monoxide detectors, the rest I sorted out, being 6 and a half months pregnant. I never got a copy of the revised inventory despite requests, I also never got any confirmation that my deposit had been put into the Deposit Scheme, until recently when I'd moved out and am now disputing their claims to over 50% of my deposit due to their failings in providing me with the correct documentation, failure to keep their admin to date and their contractors spilling tea and coffee on my carpet and despite using professional equipment to clean the carpet they are claiming money to pay for professionally cleaning it, without bothering to actually do so. Then charge me additional money for wear and tear to the carpet when they're not even doing anything with said carpet!

Disappointing experience. We hurriedly put through an application due to being told by Bentons of the interest in the property. This was on the condition that the landlord would consider the poor quality of the oven considering the size and quality of the rest of the property. We were pleased to be accepted following our application but it then turned out that the oven issue was never addressed by Bentons with the landlord and our application fee had been taken. This wasn't a deal breaker however. We weren't kept updated throughout the referencing process despite paying a substantial referencing fee and even today I have no idea if all the references were received! As with most house moves there were unforeseen issues, the main one being that the existing tenants were not able to vacate by the property by the advertised date and needed to stay for longer. We were unable to hold on this long due to our existing tenancies, and not wanting to see the tenants without anywhere to live plus us needing somewhere to move into asap, we pulled out and found a property elsewhere. We didn't get our substantial referencing fee back. Whilst it's appreciated that it was our decision to pull out, it was not us who held up the move-in date. Considering the poor referencing service anyway and the external issues beyond our control, a partial refund at least might have been some recognition of the inconvenience and below acceptable service received. All in all, this was a disappointment. The staff are pleasant enough and would return calls but overall I wouldn't proactively look to use Bentons again.

Bentons have been managing agents on property that was let for a young girl in my family who's mother passed away and she inherited. Had an issue with a pipeline in the living room ceiling. They provided my quotes for services to attend and fix with their authorised workmen which I paid and they sorted. Fast forward in time and I attend the property to review as she needs /is looking to sell. There is a hole in the living room ceiling left by the workmen bentons arranged previosuly. Not a dmall ine either. The tenant complained they had informed Bentons/Alfie and requested it to be fixed multiple times to no avail. Really, really disappointing from Alfie as property manager. I have spoken to him numerous times to get this sorted as we are looking to sell the property and having viewings with a great big hole in the ceiling is not acceptable. He then had the audacity to say Bentons will get me some quotes to fix it! No sir, you arranged the work the first time and left the hole. Been following up on this for weeks now and still no notification of completion. Been given every excuse under the sun from Alfie. I put a block on viewings until they sort it and they've carried on arranging them, thinking I wouldn't see the auto generated sms confirmations. Very, very close to taking the house off them entirely and getting someone else to sell it. Tried adding the MD on LinkedIn before it got to a review, she ignored me entirely. So here is your review.

Please avoid this company. They claim to sell the most houses in Leicestershire but couldn’t sell mine in a whole year. They over estimate the value on your house, leave it unsecure and then the estate agent will leave the business and they won’t even update you. One of the worst companies you could use.